We all know them. Some people seem to have the ability to persuade others effortlessly- whether it’s to buy a product, hire a team member or negotiate a deal. The rest of us need a little help. Now, think about the most persuasive person you know. I think you’ll agree that he or she likely has some common traits. Yes, it’s true – convincing others to do what we need them to do takes a touch of charisma- but the rest of these behaviors just take practice.

Recently, a young professional in his first leadership role asked me for advice on communication. “I’m exhausted,” he confessed. “I feel like my office, even though it’s virtual, is a revolving door. I have to get employees and clients in and out just to have time to solve everything.”

Do you want to communicate even better with your team, clients and customers? Here are two of my favorite tips you can use back in your office today: say “thank you” and ask them how they’re doing. Seems simple, right? Here’s how to use this tactic to be both mindful and strategic.