We all know them. Some people seem to have the ability to persuade others effortlessly- whether it’s to buy a product, hire a team member or negotiate a deal. The rest of us need a little help. Now, think about the most persuasive person you know. I think you’ll agree that he or she likely has some common traits. Yes, it’s true – convincing others to do what we need them to do takes a touch of charisma- but the rest of these behaviors just take practice.

Recently, a young professional in his first leadership role asked me for advice on communication. “I’m exhausted,” he confessed. “I feel like my office, even though it’s virtual, is a revolving door. I have to get employees and clients in and out just to have time to solve everything.”

Do you want to communicate even better with your team, clients and customers? Here are two of my favorite tips you can use back in your office today: say “thank you” and ask them how they’re doing. Seems simple, right? Here’s how to use this tactic to be both mindful and strategic.

Recently, I was chatting with a young professional who was preparing for a big presentation-his first- and asked for some tips to boost his confidence- and his presence. “I’m a bit nervous,” he said. “I don’t know everyone in the room and I’m a little worried about handling potential questions.”

When you think of your best leaders, who comes to mind? If you want to make a difference in your company’s culture, it’s time to shift your thinking.

Recently, my colleague Rick and I were chatting about his sales team. When I asked how they were doing, he let out a big sigh and said, “Well, if they could listen as well as they hear, we’d be golden.” His sales leaders were so anxious to let potential clients know about all of the great deals they had done that they a) talked only about themselves (b) forgot to ask any questions and (c) seemed surprised to find out what the client really wanted.
Sound familiar?