What do you do when the best-laid plans go sideways? I had planned to connect with a colleague during a recent visit to London. We had been hoping to meet in person for the past three years, and this was finally going to be the day. And then… the trains from her town were cancelled because of an electrical outage on the tracks. Who knew? So there I was with an unexpectedly free afternoon in London. Naturally, I went to Harrods. Because, why not? And if you’ve heard anyone say retail is dying, I’d suggest a quick trip to London. The streets were packed. Harrods was packed. There was even a...

One of my favorite clients had an emergency pop up right before his team was to meet with a prospective client. He invited me to sit in. Him: “I’ll admit it. My lead manager tells me it’s in the bag, but it just feels… awkward. I don’t know what’s wrong.”” Me: “It sounds like you’re uneasy about how your team will actually communicate with this client. I’d bet a lack of confidence is the issue.” Has this happened to you? You’re not alone. Confidence is sneaky, my friends. I’d estimate that a lack of confidence— or even over-confidence— is the issue for clients and colleagues at least 125%...

Here’s my #1 Tip, and it works everywhere! Breathe. Really! Do you ever feel you're in an important meeting and find yourself talking faster and faster? When that happens, it’s like a tumbleweed gathering speed. You’re not alone. In high-stakes moments, a lot of leaders know their content, but they lose their pace. And when pace goes, clarity (and your audience) goes with it. They feel scattered. If this sounds familiar, listen into this video where I share an action step you can take today. Take a breath. It resets your tone, slows you down, and helps your audience actually absorb what...