3 Ways You Can Be a More Effective Leader
Recently, my colleague Rick and I were chatting about his sales team. When I asked how they were doing, he let out a big sigh and said, “Well, if they could listen as well as they hear, we’d be golden.” His sales leaders were so anxious to let potential clients know about all of the great deals they had done that they a) talked only about themselves (b) forgot to ask any questions and (c) seemed surprised to find out what the client really wanted.
How To Knock Your Presentations Out Of The Park
It's Friday afternoon and your boss has just let you know that she needs you to step in on an important presentation- on Monday. You know this is critical to your company’s business but the mere thought of getting up in front of a group of leaders you haven’t met immediately sends cold, prickly shivers down your spine. You’re worried because you don’t know the group well, the information is new to you and you haven’t had much time to rehearse.
Want Solid Tips On How To Rehearse Difficult Conversations?
It’s true: where there’s leadership, there’s often conflict. Whether you’re about to have a difficult conversation with a client, a customer or a team member, it’s critical to understand how to stay on track and not let a tough conversation unravel you.
Did You Miss It?
It was amazing to be back at BOMA21 last week and exciting to hear the buzz in every session! Take a quick peek into my workshop on how to lead managing challenging conversations, below.
Here’s What it Takes to Gain Trust
Harvard Business Review experts tell us that creating positive relationships, consistent behavior and demonstrating good judgment and expertise are the most important aspects to creating trust. And, more importantly, all 3 elements must be above average in order to gain trust.
What Happens When There’s a Lack of Trust?
Here’s a startling statistic: Edelman’s Trust Barometer tells us that 63% of employees don’t trust their leader. So what happens when there’s a lack of trust- when it’s been missing, broken or a relationship hasn’t been formed, and how can we regain it?
Making One-on-One Meetings Actually Work
Sometimes, everyday workplace communication can feel a lot like casual communication. What's the result? Critical one-on-one meetings often get left behind. Here's the fix: Preparation is key. The more we have an actual plan- the more impactful our communication...
5 Presentation Mistakes You Won’t Want To Make
How do stellar presentation skills impact your success at work? In every way. If you’ve ever wrestled with a presentation or communication snafu in an important meeting, you know what I mean. When leaders invest the time to boost their ability to present and...
Using A Communication SWOT Analysis For Consistent Communication
Fluid, consistent, approachable communication seems easy, right? Not always. Do try this back in your office: I like to use what I call a Communication SWOT (strengths, weaknesses, opportunities, threats) to help leaders plan their own strategy. Here's the task: ...
3 Communication Skills The Best Leaders Need Now
What first-rate communication skills do the best leaders need, right now? Today I’ll share 3 key tactics you - and every leader on your team - can use to get results. Unexpectedly, I learned them straight from the stage and here’s how these lessons can benefit you....